This page presents the company policies as approved, preserving the wording and content from the official policy documents.
Quality & Food Safety Policy
Aqaba Manufacturing and Refining Vegetable Oils Co. is committed to providing safe, high-quality vegetable oils and vegetable ghee that meet customer requirements, applicable statutory and regulatory requirements, and other applicable requirements, in a manner consistent with the Company's context and strategic direction.
To achieve this commitment, the Company shall:
Implement and maintain an integrated Quality and Food Safety Management System in accordance with applicable requirements, including FSSC 22000, ISO 22000, HACCP and ISO 9001, together with ISO/IEC 17025 requirements applicable to laboratory activities, Halal certification requirements, and the JFDA Trust Certification.
Understand and fulfil customer requirements and enhance customer satisfaction through consistent product quality and food safety and the continual improvement of products, processes and services.
Comply with applicable statutory, regulatory, customer, interested-party and other requirements adopted by the Company.
Establish and review quality and food safety objectives at relevant functions, levels and processes, ensuring that they are consistent with this policy and the Company's strategic direction, and monitor and update them as necessary.
Continually improve the suitability, adequacy and effectiveness of the Quality and Food Safety Management System and the Company's processes.
Promote a positive quality and food safety culture and ethical behavior, including integrity, accuracy, transparency, good-faith reporting of errors, risks and nonconformities, and employee participation in continual improvement.
Provide the resources, competence, knowledge, training and awareness necessary to achieve quality and food safety requirements and maintain management-system effectiveness.
Maintain effective communication concerning quality and food safety requirements within the Company and, as appropriate, with customers, suppliers, regulatory authorities and other relevant interested parties.
Top management shall review this policy periodically and whenever significant changes occur in the Company's context, strategic direction, relevant interested-party requirements or management system, to ensure its continuing suitability. The policy shall be communicated to employees, understood and applied within the organization, and made available to relevant interested parties as appropriate.
Aqaba Manufacturing & Refining Vegetable Oils Co. is dedicated to quality assurance and customer satisfaction. Being pioneers in producing healthy Vegetable Oil and Vegetable Ghee in Jordan, we will continue to live up to our vision of achieving distinction in customer satisfaction and consistency in quality through:
Commitment to achieving a set of objectives related to it our quality system through:
Continual improvement in lab and tests related by finding nonconformities and following up with correction actions.
Finding a suitable environment for tests to achieve accurate measurements and results.
Equipping customers with accredited reports for test results under a high-quality system.
Following up with the latest updates related to tests, lab management systems, and sample handling.
Observing tests related to our management system through continual improvement.
Assigning highly competitive and experienced lab personnel.
A commitment to specific standards related to our lab services, integrity, neutrality, customers' confidentiality, transparency, credibility, and continuous cooperation with customers.
Continues management commitment to achieving high-quality lab duties and continues lab personnel awareness of lab procedures and quality documentation.
Aqaba Manufacturing & Refining Vegetable Oils Co. is also committed to applying, reviewing, and updating the lab quality policy (ISO 17025) periodically and passing it to all staff members and interested parties such as customers, suppliers, and government agencies when needed.
Lab Quality Policy (APP FS 06 02)
Impartiality Policy
Top management is committed to safeguarding the impartiality of the laboratory and shall ensure that the following principles are continuously maintained:
Laboratory activities shall be conducted impartially and in accordance with the applicable requirements of ISO/IEC 17025.
The laboratory shall operate independently in all matters relating to testing, evaluation of results and technical decision-making.
Laboratory activities and personnel responsibilities shall be clearly defined to prevent actual, potential or perceived conflicts of interest from influencing technical judgment.
Laboratory personnel shall remain free from commercial, financial, administrative or other internal or external pressures that could compromise the impartiality, validity or integrity of laboratory activities and results.
All laboratory personnel shall disclose any actual, potential or perceived conflict of interest. Any affected individual shall not participate in the relevant laboratory activity until the risk has been evaluated and appropriately controlled.
The laboratory shall identify risks to impartiality on an ongoing basis, including risks arising from its activities, organizational relationships, personnel relationships or other external parties.
Where a risk to impartiality is identified, the laboratory shall take appropriate action to eliminate or minimize the risk and shall retain evidence of the action taken.
Final test reports shall be reviewed and authorized by the Quality Control and Laboratory Technical Supervisor and approved by the General Manager, as applicable. Reports shall be based solely on documented and verified test results.
No person shall alter, suppress or misrepresent a test result for commercial, administrative or personal reasons.
If laboratory personnel experience or become aware of any pressure, interference or request to modify a result or deviate from an approved method or procedure, they shall immediately report the matter directly to top management without fear of retaliation.
Top management shall investigate any reported impartiality concern and take the necessary corrective action to protect the integrity of the laboratory and its results.
Impartiality Policy(APP FS 06 03)
Social Compliance Policy
Aqaba Manufacturing & Refining Vegetable Oils Co. strives to make its facilities a unique working environment that promotes professionalism and respect for one another through fostering an environment where each employee feels appreciated as an individual and is treated with respect and professionalism. This is also implied in our internal system that is approved by the Jordanian Ministry of Labor on January 14th, 2014.
Work Environment
Aqaba Vegetable Oils Co. provides a safe, healthy, clean working environment for all its employees, by:
Providing a suitable and adequate safeguard against potentially harmful situations or materials at our facilities,
Complying with every applicable local law and regulation governing working conditions,
Offering clean and secure lodging to employees that are secured with housing,
Prohibiting the use of cruel and unusual disciplinary practices in the workplace.
Use of Ethical and Just Hiring Practices
Fair wages and appropriate working hours: The company provides pay and benefits to its employees as well as suitable working hours and is compensating employees with a salary that is equal to or higher than the current local minimum wage.
Child Labor: The company will under no circumstances accept the use of child labor in its operations, and it will not buy any products from suppliers that do so.
Forced or Compulsory Labor: The company will under no circumstances use forced or mandatory labor in its operations, and it will not buy any products from suppliers who do so.
Discrimination: The company employs individuals based on their ability to perform a job task, not based on personal characteristics, beliefs, or any form of discrimination, and expects our suppliers to employ individuals on the same basis.
Safety, Health, and the Environment
Aqaba Vegetable Oils Co. is dedicated to preserving the environment and ensuring the health and welfare of its employees, neighbors, and customers. We are continuously working in reducing our impact on the environment and are coming up with solutions that safeguard both people and the environment while enabling our facilities to continue providing products with the high standards of quality and value that customers expect.
Monitor Compliance
Aqaba Vegetable Oils Co. regularly inspects its facilities to make sure that this Code of Conduct is followed.
Related Policies and Adherence with International:
At Aqaba Manufacturing and Refining Vegetable Oils Co., we are committed to conducting our business in a responsible manner that supports environmental stewardship, social responsibility, and long-term sustainable growth.
We recognize the importance of integrating sustainability into our business strategy, operations, and stakeholder relationships. Our approach is guided by principles of accountability, resource efficiency, responsible sourcing, transparency, and continuous improvement.
Our Commitments
Compliance with Laws and Regulations: We are committed to complying with all applicable environmental laws, regulations, and relevant industry standards. We also seek to support best practices that strengthen our sustainability performance and reduce our environmental impact.
Resource Efficiency: We support the efficient use of energy, water, and natural resources across our operations and continuously seek opportunities to improve operational efficiency and reduce environmental impact.
Environmental Responsibility: We promote environmentally responsible practices and support initiatives that contribute to reducing emissions, minimizing waste, and protecting natural resources where relevant to our operations.
Supply Chain Responsibility: We encourage our suppliers and business partners to adopt responsible environmental and social practices and support the integration of sustainability considerations into procurement and supplier evaluation processes.
Stakeholder Engagement: We engage with our stakeholders, including employees, customers, suppliers, regulators, and local communities, to better understand their expectations and contribute to shared sustainability objectives.
Community Contribution: We support initiatives that contribute positively to the well-being and sustainable development of the communities in which we operate.
Continuous Improvement: We strive to continuously enhance our sustainability performance by identifying opportunities for improvement and aligning our practices with evolving standards and expectations.
Alignment and Integration
This Sustainability Commitment Statement complements the company’s Environmental, Health, Safety, and Sustainability (EHS&S) Policy (APP FS 06 07) and other related internal policies and procedures, which govern operational controls, risk management, and compliance requirements.
Review and Update
This Statement will be periodically reviewed and updated to reflect changes in the company’s strategy, operations, and sustainability priorities.
Conclusion
By adhering to this Statement, Aqaba Manufacturing and Refining Vegetable Oils Co. reinforces its commitment to responsible business practices and sustainable development, creating long-term value for the company, society, and the environment.
At Aqaba Manufacturing & Refining Vegetable Oils Co., we are committed to respecting and protecting the privacy, confidentiality, and security of personal data entrusted to us. This Data Privacy and Security Policy sets out the principles governing the collection, use, processing, disclosure, retention, and protection of personal data by the Company in accordance with applicable laws and regulations.
1. Purpose:
The purpose of this Policy is to establish a formal framework for the lawful and secure handling of personal data processed by Aqaba Manufacturing & Refining Vegetable Oils Co. in the course of its business activities.
2. Scope:
This Policy applies to all personal data processed by Aqaba Manufacturing & Refining Vegetable Oils Co., whether in electronic, paper, verbal, visual, or any other form, and whether relating to customers, prospective customers, employees, job applicants, suppliers, contractors, consultants, visitors, website users, and any other individuals dealing with the Company.
3. Definitions:
For the purposes of this policy:
Personal data refers to any information that identifies or relates to an individual.
Personal Data means any information relating to a natural person that identifies, or is capable of identifying, that person directly or indirectly.
Data Subject means the identified or identifiable natural person to whom the personal data relates.
Data Controller means Aqaba Manufacturing & Refining Vegetable Oils Co., being the entity that determines the purposes and means of processing personal data.
Data Processor means any natural or legal person who processes personal data on behalf of Aqaba Manufacturing & Refining Vegetable Oils Co.
Processing means any operation or set of operations performed on personal data, whether by automated means or otherwise, including collection, recording, organization, storage, use, disclosure, transfer, amendment, retrieval, restriction, deletion, or destruction.
4. Data Collection and Processing
The Company shall process personal data in accordance with the following principles:
personal data shall be collected and processed for specified, explicit, and legitimate purposes;
personal data shall be processed fairly, lawfully, and transparently;
personal data shall be adequate, relevant, and limited to what is necessary for the purposes for which it is processed;
personal data shall be accurate and kept up to date where necessary;
personal data shall be retained only for as long as necessary for the relevant purpose or as required by law;
personal data shall be protected by appropriate technical, administrative, and organizational safeguards.
5. Lawful Basis for Processing
Aqaba Manufacturing & Refining Vegetable Oils Co. collects and processes personal data only for lawful and legitimate purposes. Depending on the nature of the processing and the applicable legal requirements, personal data may be processed on the basis of:
the consent of the data subject;
the performance of a contract or steps prior to entering into a contract;
compliance with a legal or regulatory obligation;
employment, administrative, operational, accounting, audit, or security purposes;
the establishment, exercise, or defense of legal claims;
any other lawful basis permitted under applicable law.
Where consent is relied upon, the data subject shall have the right to withdraw such consent, subject to legal, regulatory, or contractual limitations.
6. Categories of Personal Data
Depending on the nature of the relationship with the Company, the categories of personal data processed may include:
identification data;
contact details;
customer and account information;
supplier and contractor information;
financial and transaction-related information;
employment, recruitment, and HR records;
correspondence and communication records;
security, visitor, and access-control records;
technical and usage data relating to the Company’s systems, facilities, and website;
any other data reasonably required for lawful business purposes.
7.Purposes of Processing
The Company may process personal data for purposes including, without limitation:
customer service and relationship management;
sales, order processing, delivery, invoicing, and payment administration;
supplier, contractor, and consultant management;
recruitment, employment administration, payroll, benefits, and HR management;
legal and regulatory compliance;
occupational health, safety, and security;
physical access control and asset protection;
information security and incident management;
operation, maintenance, and improvement of the Company’s services, facilities, systems, and website;
internal reporting, audit, governance, and risk management;
any other purpose permitted by law and reasonably connected to the Company’s operations.
8.Sources of Personal Data
Personal data may be collected directly from the data subject or, where lawful and appropriate, from third parties, public records, service providers, business partners, or other legitimate sources. The Company shall take reasonable steps to ensure that the personal data it processes is accurate, relevant, and current.
9.Data Security Measures
The Company shall implement appropriate technical, organizational, and administrative measures to protect personal data against unauthorized or unlawful access, disclosure, loss, misuse, alteration, destruction, or accidental damage.
Such measures may include, where appropriate:
access controls and authorization procedures;
restricted access to personal data on a need-to-know basis;
secure storage, encryption, backup, and recovery measures;
password, system, and network security controls;
monitoring, logging, and incident response procedures;
confidentiality obligations for employees and service providers.
10.Data Sharing and Third Parties
The Company may disclose or share personal data with third parties where such disclosure is necessary and lawful, including to:
service providers and processors supporting the Company’s operations;
auditors, professional advisers, insurers, banks, and financial institutions;
governmental bodies, regulators, law enforcement authorities, courts, or judicial authorities where required or permitted by law;
other parties where the data subject has consented or where disclosure is otherwise lawful.
Where personal data is processed on the Company’s behalf by third parties, the Company shall require such parties to maintain appropriate confidentiality, security, and data protection measures.
11. Data Retention
Personal data shall be retained only for as long as necessary to fulfill the purposes for which it was collected and processed, or for such longer period as may be required or permitted by applicable law, regulation, contract, audit, tax, employment, health and safety, dispute-resolution, or record-keeping requirements.
At the end of the applicable retention period, the Company shall securely delete, destroy, anonymize, or archive the personal data as appropriate.
12.Employee Responsibilities
All employees, contractors, and relevant personnel of the Company are responsible for complying with applicable data protection requirements and this Policy.
In particular, they are required to:
process personal data only within the scope of their authority and responsibilities;
maintain confidentiality of personal data;
report suspected or actual data breaches, misuse, or unauthorized access immediately;
comply with security procedures and internal controls;
participate in relevant privacy and data protection awareness and training programs.
13. Security Monitoring and Access Control
Where necessary for lawful business, safety, security, operational, or compliance purposes, the Company may use access-control systems, visitor records, network monitoring, system logs, and, where applicable, surveillance or other security measures, in accordance with applicable law.
14.Compliance and Governance
Aqaba Manufacturing & Refining Vegetable Oils Co. is committed to complying with applicable personal data protection laws, regulations, and relevant internal procedures and controls.
15. Policy Review and Amendments
This Policy shall be reviewed periodically and may be amended from time to time to reflect changes in legal requirements, regulatory developments, operational needs, or the Company’s practices.
The latest approved version of this Policy shall supersede any previous versions.
16. Contact Information
For any inquiries, requests, or concerns regarding privacy, personal data protection, or this Policy, please contact:
By adopting this Policy, Aqaba Manufacturing & Refining Vegetable Oils Co. reaffirms its commitment to safeguarding the personal data of its customers, employees, business partners, and all individuals associated with its operations.
Data Privacy and Security Policy (APP FS 06 12)
General Terms and Conditions of Sale
These General Terms and Conditions of Sale shall apply to all sales made by Aqaba Manufacturing and Refining Vegetable Oils Co., unless otherwise agreed in writing.
1. Receipt of Goods
The signature of the customer, or its authorized representative, on the delivery note or invoice shall constitute conclusive acknowledgment that the goods have been received in good condition and in accordance with the particulars stated in the invoice.
2. Authority of Signatory
The person signing the delivery note or invoice shall be deemed duly authorized to sign on behalf of the receiving party, and such party shall bear full legal responsibility in relation thereto.
3. Payment Obligation
The customer irrevocably undertakes to pay the full amount of the invoice without condition or reservation.
4. Settlement of Invoice
An invoice shall not be deemed settled unless and until Aqaba Manufacturing and Refining Vegetable Oils Co. has received the full amount due thereunder and has issued an official receipt evidencing such payment.
5. Claims
Any remarks, objections, or claims relating to quantities or visible damage must be reported to the company immediately upon delivery and receipt of the goods. Failing such immediate notification, the goods shall be deemed duly received in proper condition and in accordance with the relevant delivery documents.
6. Governing Jurisdiction
The competent courts of Amman shall have exclusive jurisdiction to hear and determine any dispute, claim, or action arising out of or in connection with this invoice or any transaction between the parties.
General Terms and Conditions of Sale (APP FS 06 19)
Terms of Use
These Terms of Use (“Terms”) govern access to and use of the websites and web-based services operated by Aqaba Manufacturing and Refining Vegetable Oils Co. (the “Company”, “AVO”, “we”, “us” or “our”). Please read them before using a covered service.
1. Operator and Covered Digital Services
The Digital Services covered by these Terms are:
aqabavegoil.com, the Company’s corporate website, including its Arabic and English pages, contact and careers forms, product and certification information, media and downloads;
farah.aqabavegoil.com, the Chef Farah website, including recipes, videos, product inspiration, printing and sharing features; and
quality.aqabavegoil.com, including public Certificate of Analysis verification and the restricted Quality & Food Safety Portal and Mobile Access web interface.
2. Acceptance and Additional Rules
By accessing or using a Digital Service, you agree to these Terms. If you do not agree, do not use the relevant service. If you use a service on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
Additional notices, contracts, employment terms, confidentiality duties, information-security rules, quality-system procedures or portal instructions may apply. If an authorized contract or internal controlled procedure conflicts with these general Terms, the more specific document governs that subject.
3. Purpose of the Digital Services
The Digital Services provide corporate, product, certification, recipe and quality-related information; communication and recruitment channels; public verification of issued certificates; and authorized operational tools for quality and food-safety work. Public website content is informational unless the Company expressly states otherwise.
4. Permitted Use
You may use the public Digital Services for lawful personal, professional or business purposes and may use restricted portal functions only within the permissions assigned to you. You must comply with applicable law, these Terms and any displayed instructions.
You must not:
access or attempt to access another person’s account, restricted data or functions beyond your authorization;
upload, transmit or introduce malware, malicious code, automated scraping, denial-of-service activity or other harmful material;
alter, remove, conceal or misuse a certificate serial number, QR code, verification result, approval status, copyright notice or other control;
submit false, misleading, unlawful, infringing or unnecessarily sensitive information;
reverse engineer, copy or exploit a Digital Service except to the extent expressly allowed by law; or
use Company names, marks, systems or content to impersonate the Company or suggest authorization that has not been granted.
5. Portal Eligibility and Account Security
The Quality & Food Safety Portal is a restricted business system. Access is limited to approved users and roles; there is no general public right to register or use the portal. The Company may require an approved device, network or IP range, password, authenticator code, passkey, PIN or other security control.
You are responsible for keeping your credentials and approved devices secure. Do not share passwords, authenticator codes, passkeys, recovery information or active sessions. Use only your assigned account, lock or sign out when appropriate, and promptly report suspected compromise, unauthorized access, lost devices or incorrect access rights to the Company.
6. Portal Data, Records and Electronic Actions
Authorized users must enter complete and accurate information, use the correct record and workflow, and review information before submission or approval. Actions performed through an account may be attributed to that account and recorded in security, access and audit logs.
A saved or recovered draft is not an approved, locked or issued record. Approval, locking and issuance are determined by the portal workflow and the applicable controlled procedure. Users must not alter issued records outside authorized revision, correction, voiding or replacement processes. The Company may monitor, preserve, review and audit portal activity for security, compliance, traceability, support and business-continuity purposes.
7. Certificate of Analysis Verification
The public verification service is intended to confirm the displayed status and integrity information for a specific Company-issued Certificate of Analysis. A verification result must be read together with the complete certificate, its serial or reference number, approval status, issue date and any applicable product specification or contract.
A draft, unapproved, voided, superseded, altered or incomplete document must not be represented as a valid issued certificate. Verification does not create a warranty beyond the content and status of the issued certificate and does not replace contractual acceptance criteria, regulatory requirements or independent due diligence.
8. Forms, Applications and User-Submitted Content
When you submit a contact request, employment application, document or other information, you confirm that it is accurate, lawful and appropriate for the stated purpose, and that you have the right to provide it. Do not send passwords, payment-card information, health information or other sensitive data unless the Company has specifically requested it through an approved secure channel.
You retain ownership of content you submit. You grant the Company the rights reasonably necessary to receive, secure, review, store and respond to the submission, administer recruitment or the relevant business process, comply with law and protect the Digital Services. Employment submissions do not guarantee an interview or appointment.
9. Recipes, Food Information and Product Content
Chef Farah recipes, videos and suggestions are provided for general information and inspiration. Results may vary according to ingredients, equipment, conditions and user technique. Users are responsible for allergen checks, safe handling and cooking, hygiene, storage, dietary suitability and compliance with applicable health advice. The content is not medical, nutritional or dietary advice.
Product descriptions, images, packaging and availability may differ by market or may change. Always follow the product label and applicable local requirements.
10. Intellectual Property
Unless otherwise stated, the Digital Services and their text, designs, software, databases, workflows, photographs, videos, recipes, graphics, documents, certificates, logos and other content are owned by or licensed to the Company and are protected by applicable intellectual-property laws.
You may view public content and make a reasonable copy for personal reference or authorized internal business use. You may not reproduce, publish, distribute, sell, license, modify, create derivative works from or commercially exploit Company content without prior written permission, except where a displayed feature expressly permits printing or sharing or where the law allows it.
11. Trademarks and Brand Use
AVO, Chef Farah, associated logos, product names and other marks are trademarks or trade names of the Company or their respective owners. No right to use a mark is granted except for accurate, non-misleading reference or with prior written authorization.
12. Downloads, Printing and Sharing
Any permitted download, print or share function is provided for the purpose indicated on the Digital Service. Notices, serial numbers, QR codes, approval status and document controls must be preserved. A printed or shared copy may become outdated; users should check the current online or issued version before relying on it. No function may be used to create a false, altered or misleading representation.
13. Accuracy, Changes and No Offer
We seek to keep content accurate and current but do not guarantee that all public content is complete, error-free or continuously updated. We may correct, replace or remove content without notice. Public product, certification, recipe, career and corporate information is not a binding offer, quotation, specification, warranty or professional advice unless expressly incorporated into an authorized written agreement.
14. Third-Party Links and Embedded Services
The Digital Services may link to or embed services operated by third parties, including video, maps, social media, messaging, accreditation and verification resources. These services are provided for convenience and are governed by the third party’s own terms and privacy practices. A link does not imply endorsement, and the Company is not responsible for third-party availability, security, content or conduct.
15. Privacy, Cookies and Security Monitoring
Personal information is handled under the applicable Company privacy notice and Data Privacy and Security Policy (APP FS 06 12). Cookies and similar technologies are governed by the Cookie Policy (APP FS 06 13). Portal access and activity may be logged and monitored for authentication, authorization, security, audit, compliance, support and traceability.
16. Availability, Maintenance and Changes to Services
We may maintain, update, restrict, suspend or discontinue any Digital Service or feature, including portal access, to protect security, comply with law, perform maintenance or meet operational needs. We do not guarantee uninterrupted or error-free availability. Users should follow approved continuity procedures and retain required business records through authorized systems.
17. Suspension or Termination of Access
The Company may suspend or terminate access where authorization ends, security is at risk, these Terms or applicable rules are breached, or continued access may harm the Company, users or third parties. Ending access does not remove duties concerning confidentiality, intellectual property, records, audit, liability or other provisions intended to continue.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, public Digital Services and content are provided “as is” and “as available”. The Company disclaims warranties that are not expressly stated in an authorized written agreement. Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.
19. Limitation of Liability
To the fullest extent permitted by applicable law, the Company will not be liable for indirect, incidental, special or consequential loss arising from use of, inability to use, or reliance on a Digital Service or third-party service. This limitation does not apply to liability that cannot lawfully be excluded or limited. A specific contract or mandatory law may provide different rights or remedies.
20. Indemnity
To the extent permitted by law, you agree to indemnify the Company against claims, losses and reasonable costs resulting from your unlawful use of a Digital Service, material breach of these Terms, infringement of another person’s rights, or unauthorized alteration or misuse of Company records, certificates or systems. This provision does not apply to the extent a loss was caused by the Company’s own unlawful conduct.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without prejudice to mandatory rights that apply in another jurisdiction. Subject to any mandatory dispute-resolution rule, the courts of Amman, Jordan have jurisdiction over disputes arising from these Terms or the Digital Services.
22. Changes to These Terms
We may update these Terms when the Digital Services, business requirements or applicable law change. The current version will be published through the relevant website or portal. Material changes may be highlighted through a notice, and continued use after the effective date constitutes acceptance where permitted by law.
23. Severability and No Waiver
If a provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. A delay or failure to enforce a provision is not a waiver of that provision or any other right.
Aqaba Manufacturing and Refining Vegetable Oils Co. (the “Company”, “AVO”, “we”, “us” or “our”) uses cookies and similar browser technologies to operate, secure and improve its digital services. This Policy explains what those technologies do, where they are used and the choices available to you.
1. Scope
This Policy applies to the following websites and web-based services (together, the “Digital Services”):
The AVO corporate website at aqabavegoil.com, including its Arabic and English pages, forms and downloads;
The Chef Farah website at farah.aqabavegoil.com, including its recipes, videos, print and share features; and
The Quality & Food Safety website at quality.aqabavegoil.com, including public certificate verification and the restricted Quality & Food Safety Portal and Mobile Access web interface.
This Policy should be read with the Company’s applicable privacy notice and Data Privacy and Security Policy (APP FS 06 12).
2. What Cookies and Similar Technologies Are
Cookies are small text files placed on a browser or device. The Digital Services may also use session storage, local storage, device or browser tokens, pixels and permission-based browser functions. Some are deleted when the browser closes; others remain for a defined period or until you remove them.
These technologies do not normally contain a password. Portal authentication data such as passwords, authenticator codes and passkey secrets are not stored as ordinary website preference data.
3. How the Digital Services Use These Technologies
Public certificate verification; secure portal sign-in, sessions, access control, device recognition, user preferences and non-sensitive draft recovery.
Browser notifications only after permission; any non-essential analytics only where disclosed and consented to.
4. Categories of Cookies and Similar Technologies
4.1 Strictly Necessary and Security Technologies
These are required to deliver a service you request or to protect the Digital Services. They may support session management, consent recording, CSRF protection, authentication, access control, device recognition, load management, abuse prevention and public-certificate verification. They cannot be switched off through an optional-cookie preference panel because the affected service may not function securely without them.
4.2 Functional and Preference Technologies
These remember choices such as language, display or personalization settings, cookie preferences and—where the user selects it—a saved account identity. A saved account identity does not include the user’s password. Rejecting these technologies may reduce convenience but should not prevent access to public content.
4.3 Local Storage and Draft Recovery
The Quality & Food Safety Portal may use browser storage for non-sensitive draft recovery and user-interface preferences. Draft recovery does not make a draft an approved or issued record. Credentials, authenticator codes, CSRF tokens and edit-lock tokens must not be stored as draft content.
4.4 Analytics and Performance Technologies
Where you consent, the AVO corporate and Chef Farah websites may use Google Analytics through Google Tag Manager to understand visits, navigation and feature performance. Analytics is configured to remain unavailable until the relevant consent choice is granted. The Chef Farah implementation is designed not to send raw recipe-search text or URL query strings as analytics events.
4.5 Marketing Technologies
Where you consent, Chef Farah may use the Meta Pixel to measure campaign effectiveness and interactions. Marketing technologies are not required for the core operation of the Digital Services and remain disabled when you reject non-essential cookies. Any future marketing technology will be identified through the applicable notice or preference tool before activation, where consent is required.
4.6 Embedded Content and External Services
Some pages contain embedded or linked content from third parties. Chef Farah uses a privacy-enhanced YouTube player that is loaded only after a user activates a video. Other links may open Google Maps, social-media platforms, GoScan, accreditation or verification resources, or other third-party websites. Once you interact with third-party content or leave a Company website, that provider’s own cookie and privacy rules apply.
4.7 Browser Notifications
The Quality & Food Safety Portal may request browser-notification permission. Notifications are optional, are controlled through the browser or device settings and are separate from cookie consent. In the released web scope, browser delivery is limited to supported open-tab notifications; native mobile notifications are governed by the relevant application and device settings.
5. Consent and Your Choices
On the AVO corporate and Chef Farah websites, the cookie banner and footer Cookie Settings link allow you to accept all cookies, reject non-essential cookies or manage available analytics and marketing choices separately. Non-essential technologies remain denied until the corresponding choice is granted. You may change or withdraw consent later through Cookie Settings; this will not affect processing that lawfully occurred before withdrawal.
The Chef Farah website may ask you to confirm your choice again when its consent record expires or the consent configuration changes. Clearing browser data or using a different browser or device may also reset your choice.
The Quality & Food Safety Portal uses essential authentication and security technologies to provide authorized access. These are not optional. If a non-essential analytics or similar technology is enabled on a Quality & Food Safety page, an appropriate notice and choice will be provided before activation where required.
6. Retention
Session technologies normally expire when the session or browser ends. Persistent preferences remain for the period shown in the applicable browser, consent tool or provider documentation, or until you delete them. Chef Farah’s saved consent choice is generally refreshed after 180 days. The Company retains consent and security records only as needed for legal, security, audit and service-administration purposes.
Deleting cookies does not delete business records, issued certificates, audit trails or other information retained under the Company’s records-retention and legal obligations.
7. Managing Cookies, Storage and Permissions
You can manage optional choices through the available Cookie Settings link. You can also use your browser or device controls to view or delete cookies and storage, block cookies, disable saved credentials and revoke notification permissions. Blocking all cookies may prevent sign-in, certificate-verification functions or other secure features from working correctly.
8. Third-Party Providers
Depending on the Digital Service and your choices, third parties may include Google (Google Tag Manager, Google Analytics, YouTube and maps), Meta (marketing measurement and social links), and other linked social, accreditation, verification or service providers. The Company does not control third-party technologies after you open or activate their services.
For further information, see Google’s Privacy Policy and Meta’s Cookies Policy. Provider policies and technologies may change independently of the Company.
9. Changes to This Policy
We may update this Policy when the Digital Services, technologies or legal requirements change. The current version will be published through the applicable website or portal. Material changes may also be highlighted through a banner, notice or renewed consent request.
10. Contact Us
For questions about this Policy or the Company’s use of cookies and similar technologies, contact:
