Terms of Use
These Terms of Use (“Terms”) govern access to and use of the websites and web-based services operated by Aqaba Manufacturing and Refining Vegetable Oils Co. (the “Company”, “AVO”, “we”, “us” or “our”). Please read them before using a covered service.
1. Operator and Covered Digital Services
The Digital Services covered by these Terms are:
- aqabavegoil.com, the Company’s corporate website, including its Arabic and English pages, contact and careers forms, product and certification information, media and downloads;
- farah.aqabavegoil.com, the Chef Farah website, including recipes, videos, product inspiration, printing and sharing features; and
- quality.aqabavegoil.com, including public Certificate of Analysis verification and the restricted Quality & Food Safety Portal and Mobile Access web interface.
2. Acceptance and Additional Rules
By accessing or using a Digital Service, you agree to these Terms. If you do not agree, do not use the relevant service. If you use a service on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
Additional notices, contracts, employment terms, confidentiality duties, information-security rules, quality-system procedures or portal instructions may apply. If an authorized contract or internal controlled procedure conflicts with these general Terms, the more specific document governs that subject.
3. Purpose of the Digital Services
The Digital Services provide corporate, product, certification, recipe and quality-related information; communication and recruitment channels; public verification of issued certificates; and authorized operational tools for quality and food-safety work. Public website content is informational unless the Company expressly states otherwise.
4. Permitted Use
You may use the public Digital Services for lawful personal, professional or business purposes and may use restricted portal functions only within the permissions assigned to you. You must comply with applicable law, these Terms and any displayed instructions.
You must not:
- access or attempt to access another person’s account, restricted data or functions beyond your authorization;
- bypass authentication, access controls, device restrictions, rate limits, security checks, certificate controls or audit mechanisms;
- upload, transmit or introduce malware, malicious code, automated scraping, denial-of-service activity or other harmful material;
- alter, remove, conceal or misuse a certificate serial number, QR code, verification result, approval status, copyright notice or other control;
- submit false, misleading, unlawful, infringing or unnecessarily sensitive information;
- reverse engineer, copy or exploit a Digital Service except to the extent expressly allowed by law; or
- use Company names, marks, systems or content to impersonate the Company or suggest authorization that has not been granted.
5. Portal Eligibility and Account Security
The Quality & Food Safety Portal is a restricted business system. Access is limited to approved users and roles; there is no general public right to register or use the portal. The Company may require an approved device, network or IP range, password, authenticator code, passkey, PIN or other security control.
You are responsible for keeping your credentials and approved devices secure. Do not share passwords, authenticator codes, passkeys, recovery information or active sessions. Use only your assigned account, lock or sign out when appropriate, and promptly report suspected compromise, unauthorized access, lost devices or incorrect access rights to the Company.
6. Portal Data, Records and Electronic Actions
Authorized users must enter complete and accurate information, use the correct record and workflow, and review information before submission or approval. Actions performed through an account may be attributed to that account and recorded in security, access and audit logs.
A saved or recovered draft is not an approved, locked or issued record. Approval, locking and issuance are determined by the portal workflow and the applicable controlled procedure. Users must not alter issued records outside authorized revision, correction, voiding or replacement processes. The Company may monitor, preserve, review and audit portal activity for security, compliance, traceability, support and business-continuity purposes.
7. Certificate of Analysis Verification
The public verification service is intended to confirm the displayed status and integrity information for a specific Company-issued Certificate of Analysis. A verification result must be read together with the complete certificate, its serial or reference number, approval status, issue date and any applicable product specification or contract.
A draft, unapproved, voided, superseded, altered or incomplete document must not be represented as a valid issued certificate. Verification does not create a warranty beyond the content and status of the issued certificate and does not replace contractual acceptance criteria, regulatory requirements or independent due diligence.
8. Forms, Applications and User-Submitted Content
When you submit a contact request, employment application, document or other information, you confirm that it is accurate, lawful and appropriate for the stated purpose, and that you have the right to provide it. Do not send passwords, payment-card information, health information or other sensitive data unless the Company has specifically requested it through an approved secure channel.
You retain ownership of content you submit. You grant the Company the rights reasonably necessary to receive, secure, review, store and respond to the submission, administer recruitment or the relevant business process, comply with law and protect the Digital Services. Employment submissions do not guarantee an interview or appointment.
9. Recipes, Food Information and Product Content
Chef Farah recipes, videos and suggestions are provided for general information and inspiration. Results may vary according to ingredients, equipment, conditions and user technique. Users are responsible for allergen checks, safe handling and cooking, hygiene, storage, dietary suitability and compliance with applicable health advice. The content is not medical, nutritional or dietary advice.
Product descriptions, images, packaging and availability may differ by market or may change. Always follow the product label and applicable local requirements.
10. Intellectual Property
Unless otherwise stated, the Digital Services and their text, designs, software, databases, workflows, photographs, videos, recipes, graphics, documents, certificates, logos and other content are owned by or licensed to the Company and are protected by applicable intellectual-property laws.
You may view public content and make a reasonable copy for personal reference or authorized internal business use. You may not reproduce, publish, distribute, sell, license, modify, create derivative works from or commercially exploit Company content without prior written permission, except where a displayed feature expressly permits printing or sharing or where the law allows it.
11. Trademarks and Brand Use
AVO, Chef Farah, associated logos, product names and other marks are trademarks or trade names of the Company or their respective owners. No right to use a mark is granted except for accurate, non-misleading reference or with prior written authorization.
12. Downloads, Printing and Sharing
Any permitted download, print or share function is provided for the purpose indicated on the Digital Service. Notices, serial numbers, QR codes, approval status and document controls must be preserved. A printed or shared copy may become outdated; users should check the current online or issued version before relying on it. No function may be used to create a false, altered or misleading representation.
13. Accuracy, Changes and No Offer
We seek to keep content accurate and current but do not guarantee that all public content is complete, error-free or continuously updated. We may correct, replace or remove content without notice. Public product, certification, recipe, career and corporate information is not a binding offer, quotation, specification, warranty or professional advice unless expressly incorporated into an authorized written agreement.
14. Third-Party Links and Embedded Services
The Digital Services may link to or embed services operated by third parties, including video, maps, social media, messaging, accreditation and verification resources. These services are provided for convenience and are governed by the third party’s own terms and privacy practices. A link does not imply endorsement, and the Company is not responsible for third-party availability, security, content or conduct.
15. Privacy, Cookies and Security Monitoring
Personal information is handled under the applicable Company privacy notice and Data Privacy and Security Policy (APP FS 06 12). Cookies and similar technologies are governed by the Cookie Policy (APP FS 06 13). Portal access and activity may be logged and monitored for authentication, authorization, security, audit, compliance, support and traceability.
16. Availability, Maintenance and Changes to Services
We may maintain, update, restrict, suspend or discontinue any Digital Service or feature, including portal access, to protect security, comply with law, perform maintenance or meet operational needs. We do not guarantee uninterrupted or error-free availability. Users should follow approved continuity procedures and retain required business records through authorized systems.
17. Suspension or Termination of Access
The Company may suspend or terminate access where authorization ends, security is at risk, these Terms or applicable rules are breached, or continued access may harm the Company, users or third parties. Ending access does not remove duties concerning confidentiality, intellectual property, records, audit, liability or other provisions intended to continue.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, public Digital Services and content are provided “as is” and “as available”. The Company disclaims warranties that are not expressly stated in an authorized written agreement. Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.
19. Limitation of Liability
To the fullest extent permitted by applicable law, the Company will not be liable for indirect, incidental, special or consequential loss arising from use of, inability to use, or reliance on a Digital Service or third-party service. This limitation does not apply to liability that cannot lawfully be excluded or limited. A specific contract or mandatory law may provide different rights or remedies.
20. Indemnity
To the extent permitted by law, you agree to indemnify the Company against claims, losses and reasonable costs resulting from your unlawful use of a Digital Service, material breach of these Terms, infringement of another person’s rights, or unauthorized alteration or misuse of Company records, certificates or systems. This provision does not apply to the extent a loss was caused by the Company’s own unlawful conduct.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without prejudice to mandatory rights that apply in another jurisdiction. Subject to any mandatory dispute-resolution rule, the courts of Amman, Jordan have jurisdiction over disputes arising from these Terms or the Digital Services.
22. Changes to These Terms
We may update these Terms when the Digital Services, business requirements or applicable law change. The current version will be published through the relevant website or portal. Material changes may be highlighted through a notice, and continued use after the effective date constitutes acceptance where permitted by law.
23. Severability and No Waiver
If a provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. A delay or failure to enforce a provision is not a waiver of that provision or any other right.
24. Contact Us
Aqaba Manufacturing and Refining Vegetable Oils Co.
South Industrial Area, Aqaba, Jordan
Telephone: +962 3 201 6200
Email: info@aqabavegoil.com
Website: https://aqabavegoil.com
Effective Date / Last Updated:
Terms of Use (APP FS 06 21)